This notice explains how we handle your information when you register, apply for jobs or work through us, from your first form to the checks that keep the people you support safe.
At a glance
- We use your details to find you suitable care work.
- We never ask for ID, DBS, bank or health details through the website.
- We share a profile with care providers only to arrange your work.
- A real person reviews every registration and application.
1. Who we are
We are Care Solutions 247 Ltd, a company registered in England and Wales under company number 14076841, with its registered office at Fenton Court, Fenton Road, Bristol BS7 8ND. Our office is at Unit 43, Spaceworks, Easton Business Centre, Bristol BS5 0HE. We find work for care professionals with care providers. We are the controller of your personal information and are registered with the ICO under number [ICO registration number].
This notice is for people who register with us, apply for a job, sign up for job alerts or work through us. Our general Privacy Notice covers everyone else.
2. The information we collect online
When you register
Your name, email address, phone number, town or postcode, preferred role, care experience, availability, preferred settings and locations, your CV if you upload one, any message, and whether you would like job alerts.
When you apply for a job
Your name, contact details, town or postcode, your CV or a description of your experience, your answers to the job’s screening questions, your availability or notice period, any supporting statement, and whether you would like similar jobs by email.
Job alerts
Your email address, the roles you are interested in and, if you give it, your town or area.
What we never ask for online
Our website forms never ask for your passport, right to work documents, DBS certificate, National Insurance number, bank details or health information. We collect these securely during onboarding, after we have spoken with you. Please do not upload them with your CV.
3. Information from other people
As part of safer recruitment we also receive information from:
- your referees and previous employers;
- the Disclosure and Barring Service (DBS), including the Update Service if you use it;
- Home Office right to work checks;
- the Nursing and Midwifery Council register, if you are a nurse;
- training providers; and
- the care providers you work for, who may give feedback on your shifts.
4. Sensitive information
During onboarding we may collect information about your health, such as fitness to work or adjustments you need, and the results of criminal record checks. We only collect this where the law allows it, for safer recruitment and to protect the people you support. This relies on the employment and safeguarding conditions in Schedule 1 of the Data Protection Act 2018.
Access to this information is limited to the staff who need it. We keep an appropriate policy document explaining how we handle it [CONFIRM].
5. How we use it and our lawful basis
| What we do | Lawful basis |
|---|---|
| Review your registration or application and contact you about suitable work | Steps before entering a contract, and legitimate interests |
| Carry out identity, right to work, DBS and reference checks | Legal obligation, and the safeguarding conditions above |
| Offer you shifts and placements, and manage your work with us | Contract |
| Pay you and keep records required by law [CONFIRM employment model] | Contract and legal obligation |
| Send job alerts and similar jobs | Consent, which you can withdraw at any time |
7. Decisions about you
A member of our team reviews every registration and application. We do not make decisions about you using automated processes alone.
8. How long we keep it
| Information | Kept for |
|---|---|
| Registrations and applications that do not lead to work | [12 months from your last contact with us] |
| Records of people who have worked through us | [6 years after your last assignment] |
| Job alert sign-ups | until you unsubscribe |
9. How we protect it
CVs are stored in a private area that the public website cannot access. Our staff download them through short-lived secure links. All information travels over encrypted connections, and only authorised staff can sign in to see it.
10. Your rights
You can ask for a copy of your information, ask us to correct it or delete it, restrict or object to how we use it, ask us to transfer it, and withdraw consent for job alerts at any time. We will reply within one month.
If you are unhappy with how we have handled your information, please tell us first. You can also contact the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
11. Contact us
- Email: [EMAIL]
- Phone: 07444 188 195
- Post: Care Solutions 247 Ltd, Unit 43, Spaceworks, Easton Business Centre, Bristol BS5 0HE
Questions about this page?
Our team is happy to help.