This notice explains what personal information we collect when you contact us or use our website, why we need it, who we share it with and the choices you have.
At a glance
- We only collect what we need to answer your request or enquiry.
- We never sell your information.
- Analytics and maps only load if you agree to them.
- You can ask to see, correct or delete your information at any time.
1. Who we are
This website is run by Care Solutions 247 Ltd, a company registered in England and Wales under company number 14076841, with its registered office at Fenton Court, Fenton Road, Bristol BS7 8ND. Our office is at Unit 43, Spaceworks, Easton Business Centre, Bristol BS5 0HE. In this notice, “we”, “us” and “our” mean Care Solutions 247 Ltd.
We are the controller of the personal information described here. We are registered with the Information Commissioner’s Office (ICO) under number [ICO registration number].
2. Who this notice covers
This notice covers:
- care providers and their staff who ask us for staff or a callback;
- anyone who sends us an enquiry; and
- everyone who visits our website.
If you are looking for work with us, please read our Candidate Privacy Notice, which explains how we handle registrations, applications and recruitment checks.
3. The information we collect
Staffing requests
When you use our Request Staff form, or the quick request on our home page, we collect your name, organisation or care service name, work email, phone number, service postcode, the role and number of staff you need, dates, shift times, type of cover, care setting, any experience or training needed, anything else you tell us, your preferred contact method and whether you would like occasional updates.
Our forms ask you not to include the names or medical details of the people you support. Please do not send us that information through the website.
Callback requests
Your name, organisation, phone number, the reason for the call, your preferred time and any short message.
General enquiries
Your name, email address, phone number and organisation if you give them, the type of enquiry, your message, your preferred contact method, any job reference and whether you would like occasional updates.
Information collected automatically
- Spam protection. When you send a form, our server briefly uses your IP address to limit repeated submissions and checks how long the form took to complete. The IP address is not saved with your form.
- Browser details. With staffing requests we save the type of browser and device used, to help us investigate technical problems.
- Analytics. Only if you agree, Google Analytics records how the site is used, including when a form is completed or a phone number is tapped. See our Cookie Policy.
4. How we use it and our lawful basis
| What we do | Lawful basis |
|---|---|
| Reply to your staffing request, callback or enquiry and arrange cover | Steps before entering a contract, and our legitimate interest in running our business |
| Send you an email confirming we received your staffing request | Legitimate interests |
| Keep records of bookings and our client relationship | Contract and legal obligation (for example tax and agency regulations) |
| Protect our forms from spam and misuse | Legitimate interests |
| Send occasional updates about our services | Consent, which you can withdraw at any time |
| Measure how the website is used | Consent, through our cookie banner |
5. Updates and marketing
We only send occasional updates if you tick the box asking for them. Every email will include a way to unsubscribe, or you can contact us at any time. We never sell your information or share it for other organisations’ marketing.
7. International transfers
Some suppliers, such as Resend and Google, may process information outside the UK. When this happens we make sure it is protected, for example through UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.
8. How long we keep it
| Information | Kept for |
|---|---|
| Enquiries and callback requests | [2 years from our last contact] |
| Staffing requests and client records | [6 years after the end of the client relationship] |
| Analytics data | 14 months (the Google Analytics setting) |
9. How we protect it
- All information travels over encrypted connections.
- Form submissions are stored in a database that only signed-in, authorised staff can read.
- The public website cannot read stored submissions.
- Our forms are protected against spam and automated misuse.
10. Your rights
You have the right to:
- ask for a copy of the information we hold about you;
- ask us to correct or complete it;
- ask us to delete it, or to restrict how we use it;
- object to how we use it, including for marketing;
- ask us to transfer it to another organisation; and
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, contact us using the details below. We will reply within one month. There is normally no charge.
11. Complaints
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113.
12. Changes to this notice
We may update this notice. The date at the top shows when it last changed.
13. Contact us
- Email: [EMAIL]
- Phone: 07444 188 195
- Post: Care Solutions 247 Ltd, Unit 43, Spaceworks, Easton Business Centre, Bristol BS5 0HE
Questions about this page?
Our team is happy to help.